FAQ
Have questions about ordering, custom logos, or shipping? Find quick answers below to see how we help small and medium businesses grow with flexible manufacturing and worry-free support.
Q1: How long has your company been in business, and what kind of service support do you offer?
Established in 2014, our company has over a decade of valuable manufacturing and export experience in the Fashion Accessories and Promotional Gifts industry. Over the past tens of years, we have built a comprehensive and professional customer service system that supports you through every step of the process—from the initial inquiry and design consultation to production tracking and reliable after-sales support. With our deep expertise, we ensure a smooth, worry-free, and highly efficient partnership for all our global clients.
Q2: Do you have a Minimum Order Quantity (MOQ)?
No, we do not have a strict MOQ for our stock items! We are deeply committed to supporting small businesses, independent designers, and startups by helping them grow from the ground up. Whether you need a few pieces to test your market or a large wholesale order, we are here to support your growth.
Q3: Can I customize products with my own drawings or designs?
Absolutely! We specialize in custom manufacturing. You can simply send us your design drawings, sketches, or even reference images. Our professional team will work closely with you to bring your unique fashion accessories and promotional gift concepts to life.
Q4: Is it possible to print my brand LOGO on the products or packaging?
Yes, we offer full branding and OEM services. We can customize products with your private logo using various techniques such as laser engraving, printing, or custom molding. Custom packaging and brand tags are also available to help boost your brand awareness and market presence.
Q5: Can you provide free samples before I place a bulk order?
Yes, we can provide free samples for quality evaluation! We believe in the premium quality of our products and want you to feel 100% confident before making a commitment. Please contact our team to discuss your specific sample requests (shipping costs may apply).
Q6: What shipping methods do you use and how long does delivery take?
We partner with top-tier international express couriers including DHL, FedEx, and UPS to ensure the fastest and safest delivery. Shipping usually takes only 3 to 7 business days to reach most developed international markets, including the Nordic countries and Western Europe.
Q7: Apart from fashion accessories and promotional gifts, can you help me source other products?
Yes! We offer professional sourcing services. If you need complementary products or specific industrial materials beyond our direct catalog, our experienced sourcing team can leverage our reliable supply chain network to find the best quality products at competitive prices for you.
Q8: Why should I choose your company as my manufacturing partner?
We are not just a manufacturer; we are a dedicated growth partner for small and medium-sized enterprises. By offering low-risk sourcing solutions—such as no MOQ, free samples, flexible custom branding, and fast shipping—we actively help you reduce overhead costs and elevate your brand recognition in the global marketplace.
Q9: What is your policy if there is a quality issue, and is my payment secure?
Your trust and peace of mind are our top priorities. If any product has a quality defect, we will replace or remake it for you completely free of charge—put simply, if it is our mistake, we take 100% responsibility. Furthermore, we support secure and verified payment methods to ensure your funds are always protected. In international trade, we know long-term cooperation is built entirely on trust, and we are committed to making your buying experience completely risk-free.